Return Policy of Cannabis Bakehouse
Thank you for your interest in the return policy of Cannabis Bakehouse. We strive to satisfy our customers and provide a positive experience when purchasing our products. Below is our return policy that applies to purchases made on our website:
General return policy:
a. You have the right to return your purchase within 14 days of receipt.
b. Return shipments will only be accepted if the products are unused, undamaged and in the original packaging.
c. Returns are not accepted for products custom made specifically for you.
Procedure for returning products:
a. Contact our customer service at support@cannabisbakehouse.com to register your return. State your order number, product name that you want to return and the reason for return.
b. Upon receipt of your return request, our customer service will provide you with further instructions on how to return the product.
c. Make sure that the product is packed securely and securely to prevent damage during transport.
d. You are responsible for return shipping costs unless the product is faulty or damaged upon receipt.
Refund:
a. After receipt and inspection of the returned product, we will refund the purchase price, excluding any shipping costs, within 14 days.
b. Refunds will be made via the same payment method used for the original purchase, unless otherwise agreed.
Exceptions:
a. Due to the nature of our products, we cannot accept returns for products that have been opened or used, unless the product is faulty.
b. For products that are perishable or have a limited shelf life, we cannot accept returns unless the product was damaged or defective upon receipt. (for example: cookies, brownies and muffins)
Note:
We reserve the right to refuse returns if the above conditions are not met.
If you have any questions about our return policy, please feel free to contact our customer service. We are ready to assist you.